Do I need to send you any documents (e.g. invoices and reminders)?
It is not necessary for you to send contractual documents relating to your customer. We shall only ask for such documents if we need them. However, you may use our interfaces to provide additional information that makes collection easier for us and therefore increases the success rate (e.g. a different address for supply) […]
I have several bills to one customer outstanding. Do I need to input them into the system individually?
In order to minimise your own work, you can naturally send us details of the total of several amounts receivable from a customer which we will then endeavour to collect on your behalf. […]